Are you able to support your users?

Do you help people with their computer problems? Paid or not, willingly or reluctantly -- customers, family, or just acquaintances?

Email That Works can help you serve these people better while reducing your support effort and cost. Here's how:

Save time and effort with direct control

Your best day supporting a client is one when they don't call you and don't have any reason to. Choosing an email provider with rock-solid reliability is the first step. But when they do have a question, you need the tools to come up with the answer quickly, without having to go through an entry-level support tech somewhere. You need: Direct access to information -- such as server logs and user mailboxes -- to diagnose the problem; Direct control to make changes in the mail server if needed -- to correct a user's filter, say, or just to force a forgotten password; and Knowledgable and responsive back-end support, available 7x24, to put things right that are beyond your control. Because we know you will call us only for a real issue, you will get our toll-free server-down hotline number, plus direct numbers for our most-senior technical people, just in case. And no gatekeepers. Email That Works gives you more information and more direct access than any other email provider dares to, because we think you can handle it. You can get to a command-line interface if you wish, but you can stick with the GUI when it makes sense. All access methods can use encryption for security. You can even directly reach the low-level server administration protocol, to add off-box functions through programmatic actions from your servers.

Let the customer do some of the work

A popular idea from the 20th century, self-service might help you if your clients are technical enough to hold the reins, even part of the time. With our simple graphical user interface they might be up for some routine administration -- creating users, managing quotas, forcing passwords -- without even calling you. You can delegate domain administration privilege to any user in the domain, yet retain this same access yourself so you can help them with more complicated matters. And you can use our secure proxy login to Webmail, to see what they see, without logging them out, and without knowing or even changing their password.

Use best-in-class providers

You already know the power of DNS resource records to let you choose different providers for each aspect of your clients' Internet service: An MX record here, an A record there, a domain registrar in another country, perhaps. We hope you will choose Email That Works to host mission-critical email for the people who trust your recommendation. We also offer web hosting and domain registration as adjuncts to the primary email service, as well as running our own robust DNS service. And we are flexible enough to do things like run a DNS slave from your master; anything the technology can do, we can do. Just ask. We understand that you may not choose all of our available services for all of your clients, and that's fine.

Businesses | Consultants | Individuals