Does your email really work?

Rock-Solid Reliability

Do you rely more on email than the average "recreational" user does? Then shouldn't your email service be at least above average? EmailThatWorks.net has rock-solid reliability, because we rely on it as much as you do: It simply must work.

Some providers feel they can afford hours of downtime every week, and even the outright loss of some email, because most of their customers won't complain. When you entrust your data to EmailThatWorks.net, we treat it with the seriousness it deserves.

Of course we use technologies like RAID but we also do backups, and we don't lightly interrupt the service even for a moment, day or night. When we must do scheduled maintenance we notify our users in advance. You're relying on us, not just on our servers, so transparency is part of reliability.

Personal Service

Think back to the last time you had to call on tech support at your current email provider. Even if they solved your technical problem, were you really satisfied at the end, or merely resigned? Did they treat you with respect, or did they seem a little condescending?

EmailThatWorks.net support is among the best. If you're quite technical, we won't waste your time with trivialities and gatekeepers. And if you're not very technical we can explain things in plain language, yet go straight to the heart of the matter.

How do we do it? It's not easy, but we know what we're doing, having done it for a long, long time. We also limit ourselves to supporting only the service itself, not your computer, or its local network connection. But more than anything, we are simply determined to do a better job of this than anyone else: to give our own customers the support we wanted from other providers over the years. Based on our customer feedback, it seems to be working.

Advanced Capabilities

Take advantage of these advanced server features to manage your email:

• Given central storage and IMAP, you can set up server-resident filters to file messages automatically by content. This doesn't rely on client-side filters, so you can change email programs easily, and use multiple computers simultaneously with no adverse interaction.

• Send email from laptops and mobile devices without changing settings, no matter how and where you are connected to the Internet. SMTP authentication and our alternate TCP port will get around blockages common in ISPs and wireless access points. Our WAPMail Direct supports many mobile phones.

• Enable our powerful antispam and antivirus scanning, using a filter to send identified spam to a Junk Mail folder. We can set up automatic expiry on this or any folder, so you needn't bother cleaning it out, or even looking at it, but you can still retrieve the occasional false-positive.

• Create aliases for specific purposes, such as subscribing to Internet mailing lists; or to give a different address to each of your suppliers so you'll know who is selling your name. With user subaddressing you can do this merely by creating mailboxes. Use forwarding, with or without keeping a copy, and autoreply when you will be away. Create addresses in your domain for friends or family that will forward email to their usual mailbox. (This can also use our antispam and antivirus protection, forwarding only legitimate email.)

• As a domain administrator, you get access to things like detailed mail logs (invaluable for diagnosing delivery questions, both inbound and outbound), space-used reports, and domain-wide filters. Access the server through easy-to-use graphical interfaces for both Webmail and account- and domain administration; and when you're ready, we'll even let you use the command-line interface and low-level server administration protocol.

• Set up a domain-wide address book accessible directly by many email clients with LDAP.

• Keep your passwords safe with channel encryption: We support and encourage access using secured protocols: SSL for IMAP, POP, HTTP, and LDAP; TLS for SMTP.