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    <title>Support Forum</title>
    <link>http://www.emailthatworks.net/forum/index.php</link>
    <description><![CDATA[]]></description>
    <language>EN</language>
    <pubDate>Tue, 20 May 2008 07:06:13 -0700</pubDate>
    <lastBuildDate>Tue, 20 May 2008 07:06:13 -0700</lastBuildDate>
    <category>Support Forum</category>
    <generator>Phorum 5.1.15</generator>
    <ttl>600</ttl>
    <item>
      <title>[Technical Support] Re: Text wrap received mail</title>
      <link>http://www.emailthatworks.net/forum/read.php?3,125,126#msg-126</link>
      <author>jxh</author>
      <description><![CDATA[Wrapping is something the IMAP client does, not our server.  Try changing the settings or preferences in your client.]]></description>
      <category>Technical Support</category>
      <guid isPermaLink="true">http://www.emailthatworks.net/forum/read.php?3,125,126#msg-126</guid>
      <pubDate>Tue, 20 May 2008 07:06:13 -0700</pubDate>
    </item>
    <item>
      <title>[Technical Support] Text wrap received mail</title>
      <link>http://www.emailthatworks.net/forum/read.php?3,125,125#msg-125</link>
      <author>lbaez@imap-partners.net</author>
      <description><![CDATA[When I receive an e-mail the text does not wrap but keep going I have to copy and paste to a word proscessor to read it ok.
Any suggestions?
Luis]]></description>
      <category>Technical Support</category>
      <guid isPermaLink="true">http://www.emailthatworks.net/forum/read.php?3,125,125#msg-125</guid>
      <pubDate>Mon, 19 May 2008 04:15:15 -0700</pubDate>
    </item>
    <item>
      <title>[Technical Support] EmailThatWorks and Nokia e61i</title>
      <link>http://www.emailthatworks.net/forum/read.php?3,124,124#msg-124</link>
      <author>dah</author>
      <description><![CDATA[Have any users tried using the new Nokia e61i with the EmailThatWorks service? I'd be interested to hear about any experiences.

TIA
Duncan]]></description>
      <category>Technical Support</category>
      <guid isPermaLink="true">http://www.emailthatworks.net/forum/read.php?3,124,124#msg-124</guid>
      <pubDate>Fri, 16 May 2008 05:48:04 -0700</pubDate>
    </item>
    <item>
      <title>[Technical Support] Re: function to empty junk mail</title>
      <link>http://www.emailthatworks.net/forum/read.php?3,120,123#msg-123</link>
      <author>jxh</author>
      <description><![CDATA[Normally you won't need to empty this folder, if we have your account set to expire it automatically of all messages older than some number N of days.  Contact us about that, and let us know the value of N you prefer.

Also, in Webmail you can set your preferences to show you more than 20 messages at a time (the default).]]></description>
      <category>Technical Support</category>
      <guid isPermaLink="true">http://www.emailthatworks.net/forum/read.php?3,120,123#msg-123</guid>
      <pubDate>Sat, 10 May 2008 19:27:57 -0700</pubDate>
    </item>
    <item>
      <title>[Technical Support] Webmail (Corporate) Interface Problem</title>
      <link>http://www.emailthatworks.net/forum/read.php?3,121,121#msg-121</link>
      <author>jdw</author>
      <description><![CDATA[I used the webmail interface (corporate version) for the first time yesterday, and ran into interface problems.

I was using IE7 (under XP), and when I selected an Inbox message from the list it appeared in the message window below, but without any way to reply, forward, etc. The IE status bar showed &quot;Error in page&quot;

Eventually I happened to click on the drop-down button beside the To: address in the message, and after clicking off the menu to close it the ribbon of Reply, etc buttons finally appeared above the message.

I just tried it in IE7 under Vista and in IE6 under XP, and get the same behavior. I also notice that changing the IE window from maximized to windowed or vice-versa also causes the buttons to appear.

In Firefox 2 (under XP) the buttons always appear, but they overlay the Date: field of the message. (I now remember seeing this behavior when I first setup my account.)

So, in what browser is the webmail system supposed to work in? Any hope for a fix?

Thanks.]]></description>
      <category>Technical Support</category>
      <guid isPermaLink="true">http://www.emailthatworks.net/forum/read.php?3,121,121#msg-121</guid>
      <pubDate>Sat, 12 Apr 2008 13:53:06 -0700</pubDate>
    </item>
    <item>
      <title>[Technical Support] function to empty junk mail</title>
      <link>http://www.emailthatworks.net/forum/read.php?3,120,120#msg-120</link>
      <author>anees@infotribe.com</author>
      <description><![CDATA[Is there a way to empty the junk mail folder similar to the &quot;empty trash&quot; function?  There has to be an easier way then selecting all messages in the junk mail folder and then emptying the trash.  Is there a simple one step process for doing this?]]></description>
      <category>Technical Support</category>
      <guid isPermaLink="true">http://www.emailthatworks.net/forum/read.php?3,120,120#msg-120</guid>
      <pubDate>Thu, 20 Mar 2008 23:26:30 -0700</pubDate>
    </item>
    <item>
      <title>[Software] Apple iPhone mail</title>
      <link>http://www.emailthatworks.net/forum/read.php?4,119,119#msg-119</link>
      <author>Guy</author>
      <description><![CDATA[
Setup iPhone mail to access EmailThatWorksPDF Version

This document describes how to setup an iPhone to access an e-mail account setup with EmailThatWorks.net.  This could 
be a single user or a user in a delegated domain. The connection to the mail server is done via the IMAP protocol which 
provides some nice features, including the very useful function of seeing and working on exactly the same mailbox you see 
on your desktop.  When you delete on the desktop it&amp;#700;s re&amp;#64258;ected on the iPhone and vice versa.


	
		Select &quot;Settings&quot;
		Select &quot;Mail&quot;
		Select &quot;Add Account...&quot;
		Select &quot;Other&quot;
		
		
			Make sure &quot;IMAP&quot; is selected.
			Name: Your name
			Address: Your E-mail Address
			Description: description
			
			Incoming Mail Server
			
			Host Name: m1.imap-partners.net
			User Name: your full username eg guy@emailthatworks.net 
			Password: PASSWORD
		


	Select “Save”, to store the settings. The iPhone will then verify that the settings are correct. 
By default the iPhone will attempt to make SSL connections to the mail server. This is good, EmailThatWorks fully supports SSL and encourage the usage of it. 
You can verify that this has indeed been done by reselecting the account you&amp;#700;ve just created and scrolling down to select “Advanced”.



	From the “Advanced” settings you can see that port 
	“993” for IMAP has been set and “Use SSL”.  This 
	means between the iPhone and the mail server all the 
	traf&amp;#64257;c will be encrypted.
	You can also see that the outgoing settings also show 
	SSL and port “587”, which is one of the default SMTP 
	ports (25 being the other).  If your ISP blocks this port you can change this to “2525”.

]]></description>
      <category>Software</category>
      <guid isPermaLink="true">http://www.emailthatworks.net/forum/read.php?4,119,119#msg-119</guid>
      <pubDate>Mon, 17 Mar 2008 04:26:43 -0700</pubDate>
    </item>
    <item>
      <title>[Technical Support] Using Markdown</title>
      <link>http://www.emailthatworks.net/forum/read.php?3,118,118#msg-118</link>
      <author>jxh</author>
      <description><![CDATA[This forum uses [markdown](http://daringfireball.net/projects/markdown/syntax#p), a very simple syntax, designed to be easy to write and edit.  Some basics:

Separate paragraphs with blank lines, or end a line with two spaces for a hard break.  
Special characters such as &amp;amp; and &amp;lt; are automatically quoted when needed, so you can just write naturally in most cases.

### Blockquotes

Put a greater-than (&amp;gt;) at the beginning of each line:

\&gt; This is a blockquote.

comes out as:
&gt; This is a blockquote.

### Code

Delimit `inline code` with \`back-ticks\`, or indent each line by at least 4 spaces or a tab.

    10 PRINT &quot;It displays like this&quot;
    20 GOTO 10

### Hypertext references (links)

To make a link, put the text to display in \[square brackets\], followed by the relative or absolute URL in \(parentheses\).

&gt; \[EmailThatWorks\]\(http:/\)  comes out as [EmailThatWorks](http:/)

###  And more...

For full details see:

&gt; ]]></description>
      <category>Technical Support</category>
      <guid isPermaLink="true">http://www.emailthatworks.net/forum/read.php?3,118,118#msg-118</guid>
      <pubDate>Thu, 13 Mar 2008 19:05:17 -0700</pubDate>
    </item>
    <item>
      <title>[Technical Support] Re: Incoming message puts me over quota</title>
      <link>http://www.emailthatworks.net/forum/read.php?3,116,117#msg-117</link>
      <author>jxh</author>
      <description><![CDATA[The sending system will give up eventually, but in the shorter run there are two
things we can do.  (1) Delete enough mail so a 32MB message will fit. That's the maximum size of a message that we allow.  (2) Increase your quota temporarily.  I've done (2), adding 100MB.  Let me know when this clears and I'll put it back -- or you can keep the higher quota and pay only +$1.95/mo.  Just let us know.]]></description>
      <category>Technical Support</category>
      <guid isPermaLink="true">http://www.emailthatworks.net/forum/read.php?3,116,117#msg-117</guid>
      <pubDate>Tue, 11 Mar 2008 13:08:22 -0700</pubDate>
    </item>
    <item>
      <title>[Technical Support] Incoming message puts me over quota</title>
      <link>http://www.emailthatworks.net/forum/read.php?3,116,116#msg-116</link>
      <author>iraberk</author>
      <description><![CDATA[There is a very large email trying to deliver itself to my inbox.  It will never fit, so I keep getting the Over Quota message again and again.  Is there any way to stop the message from trying to be delivered?

P.S. I have added a filter that should prevent new messages from causing the same problem.]]></description>
      <category>Technical Support</category>
      <guid isPermaLink="true">http://www.emailthatworks.net/forum/read.php?3,116,116#msg-116</guid>
      <pubDate>Tue, 11 Mar 2008 07:32:47 -0700</pubDate>
    </item>
    <item>
      <title>[Technical Support] Forwarding spam off-box considered harmful</title>
      <link>http://www.emailthatworks.net/forum/read.php?3,115,115#msg-115</link>
      <author>jxh</author>
      <description><![CDATA[If you set up a DL (distribution list) that contains one or more addresses in a domain not on our server, or set forwarding to such an address, it can cause major problems for all of us.  If the address in our system starts to get spam, and they all do sooner or later, we will be blamed as the proximate source of the spam.  Our entire server's IP address will likely be blocked, and all our customers will be affected, unable to send mail to some of their correspondents.

The right way to set this up is to create a real user rather than a DL, and to set up antispam filtering on that user.  A second filter would then redirect to another address only the mail that made it through the antispam filter.

If you need to add more users to a fixed account, [contact us](/support.shtml) to increase your userquota.

If you have a DL or user-forwarding set up this way, we can help you turn it into a user with an antispam filter and a subsequent filter to do the off-box forwarding.  Just [ask us for help](/support.shtml), and you can stop reading here.

-----

But if you're the kind who likes forge ahead on your own, here's what it looks like at the command-line level.  [Contact us](/support.shtml) to be sure we have your &quot;expirejunk&quot; feature enabled for the domain, at some number N of days, so you don't need to clean out the resulting Junk Mail box manually.

In the simple forwarding case, you just need to add the filters to the existing user and clear forwarding.  Forwarding takes precedence over filters, so we can leave it in place until the filters are in, and we won't drop mail even for an instant.

    m1&gt; FWD GET guest
    someuser@other.domain
    m1&gt; filter import user.guest
    #@Mirapoint-Filter-1.0
    filter &quot;System Junk Mail Rule&quot; fileinto &quot;(mailbox=INBOX.Junk Mail)&quot; allof stop
    :uce is &quot;normal&quot;

    filter &quot;everything else&quot; redirect &quot;someuser@other.dom&quot; allof stop

    OK Completed
    m1&gt; FWD CLEAR guest
    m1&gt; FWD GET guest
    &quot;&quot; &quot;&quot;
    OK Completed

A filter with &quot;allof&quot; and an empty rule list matches everything, so anything that gets through the antispam filter will be forwarded to the off-box address.

-----

For a DL with only the one foreign address, we replace the DL with a user and the proper filters:

    m1&gt; DLENTRY LIST foreigner
    someuser@other.domain
    m1&gt; user add foreigner &quot;*&quot; &quot;Foreign domain user&quot;
    OK Completed
    m1&gt; user set cryptpass foreigner &quot;*&quot;
    OK Completed
    m1&gt; mailbox add user.foreigner
    OK Completed
    m1&gt; filter import user.foreigner
    #@Mirapoint-Filter-1.0
    filter &quot;System Junk Mail Rule&quot; fileinto &quot;(mailbox=INBOX.Junk Mail)&quot; allof stop
    :uce is &quot;normal&quot;

    filter &quot;everything else&quot; redirect &quot;someuser@other.dom&quot; allof stop

    OK Completed
    m1&gt; DL DELETE foreigner

Keeping the DL around while we create the user makes this process atomic, since a DL takes precedence over a user by the same name.  Deleting the DL at the end drops all new mail through to the user, and his antispam filter.  Setting the cryptpass (encrypted password) to &quot;*&quot; effectively blocks all logins.  But you can set a regular password if you like, with &quot;user set pass&quot;.  This will let this user log in to check the Junk Mail box for false positives.  Or you can set ACLs to permit other domain users to read this mailbox instead, for instance if there's no real person associated with it.

-----

If DL contains *both* on- and off-box addresses, you can keep the DL around to distribute to the local addresses, and make a user by the same name to do the filtering before going off-box.  The named user must be a member of the DL.

    m1&gt; DLENTRY LIST distributor
    alice
    bob
    someuser@other.domain
    m1&gt; user add distributor &quot;*&quot; &quot;Foreign domain user&quot;
    OK Completed
    m1&gt; user set cryptpass distributor &quot;*&quot;
    OK Completed
    m1&gt; mailbox add user.distributor
    OK Completed
    m1&gt; filter import user.distributor
    #@Mirapoint-Filter-1.0
    filter &quot;System Junk Mail Rule&quot; fileinto &quot;(mailbox=INBOX.Junk Mail)&quot; allof stop
    :uce is &quot;normal&quot;

    filter &quot;everything else&quot; redirect &quot;someuser@other.dom&quot; allof stop

    OK Completed
    m1&gt; DLENTRY ADD distributor distributor
    m1&gt; DLENTRY DELETE distributor someuser@other.dom
    m1&gt; DLENTRY LIST distributor
    alice
    bob
    distributor
    OK Completed

That first DLENTRY ADD command adds the user (distributor) to the same-named DL, so the user will get a copy run through its filters, as will alice and bob.  We then delete the direct DLENTRY going off-box, and voila: only things passing the antispam filter are sent off-box.]]></description>
      <category>Technical Support</category>
      <guid isPermaLink="true">http://www.emailthatworks.net/forum/read.php?3,115,115#msg-115</guid>
      <pubDate>Wed, 05 Mar 2008 11:24:07 -0800</pubDate>
    </item>
    <item>
      <title>[Technical Support] Re: EmailThatWorks &amp; Blackberry?</title>
      <link>http://www.emailthatworks.net/forum/read.php?3,69,113#msg-113</link>
      <author>jxh</author>
      <description><![CDATA[BIS only.  Didn't try any calendar stuff; since the Mirapoint is an iCal _client_ and not a server, this didn't seem a promising avenue of inquiry.  We don't currently support the groupcal feature at all, except on an experimental basis.

I must have checked that the BIS hub used IMAP-S, but I don't now recall.  I didn't see an option to turn it on.  But as a domain admin, you can check your login logs and see the type of connection it's making.  (/madmin, Logs/Reports, Logins, Detailed)  Knowing from my travels there that the people at RIM in Waterloo possess Clue, I think it probably tries SSL first without being told to.]]></description>
      <category>Technical Support</category>
      <guid isPermaLink="true">http://www.emailthatworks.net/forum/read.php?3,69,113#msg-113</guid>
      <pubDate>Thu, 11 Oct 2007 08:05:07 -0700</pubDate>
    </item>
    <item>
      <title>[Technical Support] Re: EmailThatWorks &amp; Blackberry?</title>
      <link>http://www.emailthatworks.net/forum/read.php?3,69,112#msg-112</link>
      <author>dah</author>
      <description><![CDATA[Hi JXH,

I'd be interested to hear more about your Blackberry implementation. Have you integrated the Blackberry Enterprise Solution into your e-mail architecture, or are you using the more straight forward Blackberry Internet Solution? 

Is it possible to use EmailThatWorks calendaring functionality with the Blackberry device?

Whichever Blackberry solution you're using can you enable TLS/SSL cryptographic protection for the whole session across the communications bearer?

Thanks in advance.]]></description>
      <category>Technical Support</category>
      <guid isPermaLink="true">http://www.emailthatworks.net/forum/read.php?3,69,112#msg-112</guid>
      <pubDate>Thu, 11 Oct 2007 05:22:00 -0700</pubDate>
    </item>
    <item>
      <title>[Technical Support] Re: EmailThatWorks &amp; Blackberry?</title>
      <link>http://www.emailthatworks.net/forum/read.php?3,69,111#msg-111</link>
      <author>jxh</author>
      <description><![CDATA[The first thing you enter (after logging into BIS) is your email address.  It won't automatically know the corresponding host, as it does for e.g. Yahoo and Gmail, but it gives you a second chance (select the box for &quot;I will provide the settings to add this email account&quot;).  Keep insisting that you're not stupid, that you just want to tell it the details.

When you finally get the form, it should look like this:

    Email address: santa@northpole.int  (well, your email address, not his)
    User Name: santa@northpole.int      (your entire email address again)
    Password: *********                 (whatever)
    Email server: m1.imap-partners.net  (that's a one, not an ell, in &quot;m1&quot;)

(next)

I just tested this again, and it worked.  So it _can_ work, at least.]]></description>
      <category>Technical Support</category>
      <guid isPermaLink="true">http://www.emailthatworks.net/forum/read.php?3,69,111#msg-111</guid>
      <pubDate>Fri, 05 Oct 2007 12:58:35 -0700</pubDate>
    </item>
    <item>
      <title>[Technical Support] Re: EmailThatWorks &amp; Blackberry?</title>
      <link>http://www.emailthatworks.net/forum/read.php?3,69,110#msg-110</link>
      <author>amaddox</author>
      <description><![CDATA[Sounds simple, but it's not working for me. When I enter the m1.imap-partners.net, I get &quot;An error occurred during email account validation. Please check your information and try again.&quot;

It looks like this is because the username on the Blackberry does not include the domain name (i.e., it's simply &quot;username&quot; instead of &quot;username@domain.com&quot;), and there doesn't seem to be a way to edit this field.

Can someone help me out? TIA]]></description>
      <category>Technical Support</category>
      <guid isPermaLink="true">http://www.emailthatworks.net/forum/read.php?3,69,110#msg-110</guid>
      <pubDate>Fri, 05 Oct 2007 11:13:55 -0700</pubDate>
    </item>
    <item>
      <title>[Technical Support] Re: Maximum number of message recipients</title>
      <link>http://www.emailthatworks.net/forum/read.php?3,108,109#msg-109</link>
      <author>jxh</author>
      <description><![CDATA[Yes, we recently set the maximum number of recipients per message to 50, in an effort to slow down some of the incoming spam.  We weren't sure if any real users would hit that number, but it seems like one did.  Sorry about that.  I've set it to 250 for now.  If they have more than that, they can break it up and send it in several steps, each message having no more than 250 recipients.]]></description>
      <category>Technical Support</category>
      <guid isPermaLink="true">http://www.emailthatworks.net/forum/read.php?3,108,109#msg-109</guid>
      <pubDate>Tue, 25 Sep 2007 08:53:29 -0700</pubDate>
    </item>
    <item>
      <title>[Technical Support] Maximum number of message recipients</title>
      <link>http://www.emailthatworks.net/forum/read.php?3,108,108#msg-108</link>
      <author>markbigelow</author>
      <description><![CDATA[One of my users reports that attempts to send messages to an address list of about 100 recipients is rejecting. Is IMAP-Partners doing this intentionally? 

I realize there could be concerns as to whether all of the users have consented to receive these messages.In this case, the user is the leader of youth programs and the recipients are the parents of the program participants.

Mark Bigelow]]></description>
      <category>Technical Support</category>
      <guid isPermaLink="true">http://www.emailthatworks.net/forum/read.php?3,108,108#msg-108</guid>
      <pubDate>Mon, 24 Sep 2007 20:24:14 -0700</pubDate>
    </item>
    <item>
      <title>[Technical Support] Disk quotas and reservations</title>
      <link>http://www.emailthatworks.net/forum/read.php?3,107,107#msg-107</link>
      <author>jxh</author>
      <description><![CDATA[A customer asked us about quotas:

&gt; [one user] has just started working at this address and is getting system warnings that she's nearly out of capacity.  Just doesn't seem possible.  I'm in nearly the same shape.  I'm reading about 77% of capacity with very thin usage.

This is because you have a combination of domain-level and user-level storage (disk) quotas, which the system does rather oddly.  When combined like this, the user-level quotas are not quotas but reservations, and their entire space is considered &quot;used&quot; at the domain level immediately.  Two of you have 200MB &quot;quotas&quot;, out of the domain's 600MB, which the other two users share because they don't have per-user quotas set. [This varies by domain, of course.]

If you wish, we can change the entire account to the &quot;unlimited&quot; type, where you are billed for actual usage only and the domain would have no quota (for disk or users).  In that mode, we recommend using per-user quotas to manage your cost, but you can edit them directly, and they can sum to any value at all, even more space than exists on the server.  Give everyone 5GB if you like.

Otherwise, in the &quot;fixed&quot; account type, we recommend against using per-user quotas at all, for this reason.

Contact [Support](/support.shtml) if you'd like us to change your account.]]></description>
      <category>Technical Support</category>
      <guid isPermaLink="true">http://www.emailthatworks.net/forum/read.php?3,107,107#msg-107</guid>
      <pubDate>Mon, 30 Jul 2007 11:33:29 -0700</pubDate>
    </item>
    <item>
      <title>[Technical Support] Re: Outlook error messages</title>
      <link>http://www.emailthatworks.net/forum/read.php?3,101,106#msg-106</link>
      <author>jxh</author>
      <description><![CDATA[Aside from deleting messages?  Only adding more storage quota.  Contact [Support](/support) and we'll do your bidding.]]></description>
      <category>Technical Support</category>
      <guid isPermaLink="true">http://www.emailthatworks.net/forum/read.php?3,101,106#msg-106</guid>
      <pubDate>Sat, 28 Jul 2007 09:00:34 -0700</pubDate>
    </item>
    <item>
      <title>[Technical Support] Re: Outlook and Junk E-mail folder</title>
      <link>http://www.emailthatworks.net/forum/read.php?3,100,105#msg-105</link>
      <author>jxh</author>
      <description><![CDATA[Not that we know about; sorry.  You may be able to convince it to use a folder by a different name, in which case you could point it at &quot;Junk Mail&quot;, the one created by our system when its server-side spam filter triggers.

(Sorry for the long delay in responding; a notification got stuck somewhere.)]]></description>
      <category>Technical Support</category>
      <guid isPermaLink="true">http://www.emailthatworks.net/forum/read.php?3,100,105#msg-105</guid>
      <pubDate>Sat, 28 Jul 2007 08:53:33 -0700</pubDate>
    </item>
    <item>
      <title>[Technical Support] Re: PDF Spam</title>
      <link>http://www.emailthatworks.net/forum/read.php?3,103,104#msg-104</link>
      <author>jxh</author>
      <description><![CDATA[Our antispam technology isn't affected one way or the other by attachments -- it treats the entire message the same, and grinds it up to generate signatures, then checks them against a clearinghouse to see if there is a large volume of mathematically similar messages being sent right then (an &quot;attack&quot;).  So there isn't a specific control for PDFs at this level.

However, you can construct other filters that do look at attachments and their types.  Do you get much legitimate mail with PDFs attached?  From people not on your whitelist?  If not, you could try making a filter that uses the &quot;Attachment MIME type contains application/pdf&quot;, and refile into &quot;INBOX.Junk Mail&quot; or a separate bucket that you review from time to time.  (We generally have Junk Mail set to autoexpire -- yours is set at 7 days -- but let us know and we can do likewise for other folders as well.)

In general, &quot;PDF spam&quot; is so easily described, and so many people receive little such email from legitimate senders, I predict it will be self-limiting.  But in the short run, this is something you can do.]]></description>
      <category>Technical Support</category>
      <guid isPermaLink="true">http://www.emailthatworks.net/forum/read.php?3,103,104#msg-104</guid>
      <pubDate>Wed, 18 Jul 2007 07:46:59 -0700</pubDate>
    </item>
    <item>
      <title>[Technical Support] PDF Spam</title>
      <link>http://www.emailthatworks.net/forum/read.php?3,103,103#msg-103</link>
      <author>vpate</author>
      <description><![CDATA[Any promising developments to ward off this PDF spam?  I have been getting overrun with it the past day or two.]]></description>
      <category>Technical Support</category>
      <guid isPermaLink="true">http://www.emailthatworks.net/forum/read.php?3,103,103#msg-103</guid>
      <pubDate>Tue, 17 Jul 2007 15:50:18 -0700</pubDate>
    </item>
    <item>
      <title>[Technical Support] Outlook error messages</title>
      <link>http://www.emailthatworks.net/forum/read.php?3,101,101#msg-101</link>
      <author>iraberk</author>
      <description><![CDATA[Has anyone found a way to control or eliminate the Quota messages from Outlook?  Whenever my mailbox gets to be over 90% of Quota, I start receiving an endless stream of popup boxes from Outlook warning me of the situation.  One popup would be fine, but every time I click OK, one or two more popups appear.  Any suggestions (aside from the obvious one to delete messages) greatly appreciated!]]></description>
      <category>Technical Support</category>
      <guid isPermaLink="true">http://www.emailthatworks.net/forum/read.php?3,101,101#msg-101</guid>
      <pubDate>Mon, 18 Jun 2007 10:23:44 -0700</pubDate>
    </item>
    <item>
      <title>[Technical Support] Outlook and Junk E-mail folder</title>
      <link>http://www.emailthatworks.net/forum/read.php?3,100,100#msg-100</link>
      <author>DaveScocca</author>
      <description><![CDATA[I've been using Microsoft Outlook to connect to my IMAP account when I'm at work, and I've noticed that it creates a folder named &quot;Junk E-mail&quot; even though I don't use Outlook's junk settings on that account.

Is there any way to prevent Outlook from creating that folder?  I have deleted it, but the next time I connect from Outlook it gets re-created.

Dave]]></description>
      <category>Technical Support</category>
      <guid isPermaLink="true">http://www.emailthatworks.net/forum/read.php?3,100,100#msg-100</guid>
      <pubDate>Tue, 29 May 2007 07:11:55 -0700</pubDate>
    </item>
    <item>
      <title>[Technical Support] Re: Postmaster Notifications</title>
      <link>http://www.emailthatworks.net/forum/read.php?3,90,99#msg-99</link>
      <author>jxh</author>
      <description><![CDATA[It's quieter, alright, but not totally: there's a pile of this stuff in the queue that will dribble out over the next 3 days.  Don't be alarmed.]]></description>
      <category>Technical Support</category>
      <guid isPermaLink="true">http://www.emailthatworks.net/forum/read.php?3,90,99#msg-99</guid>
      <pubDate>Mon, 21 May 2007 10:04:31 -0700</pubDate>
    </item>
    <item>
      <title>[Technical Support] Re: Alternate-port SMTP</title>
      <link>http://www.emailthatworks.net/forum/read.php?3,27,98#msg-98</link>
      <author>jxh</author>
      <description><![CDATA[Hard to say.  587 will probably stick around longer, but we're talking years before we deprecate 2525, if ever.]]></description>
      <category>Technical Support</category>
      <guid isPermaLink="true">http://www.emailthatworks.net/forum/read.php?3,27,98#msg-98</guid>
      <pubDate>Mon, 21 May 2007 09:49:07 -0700</pubDate>
    </item>
    <item>
      <title>[Technical Support] Re: Postmaster Notifications</title>
      <link>http://www.emailthatworks.net/forum/read.php?3,90,97#msg-97</link>
      <author>DaveScocca</author>
      <description><![CDATA[Thanks!]]></description>
      <category>Technical Support</category>
      <guid isPermaLink="true">http://www.emailthatworks.net/forum/read.php?3,90,97#msg-97</guid>
      <pubDate>Mon, 21 May 2007 09:47:34 -0700</pubDate>
    </item>
    <item>
      <title>[Technical Support] Re: Alternate-port SMTP</title>
      <link>http://www.emailthatworks.net/forum/read.php?3,27,96#msg-96</link>
      <author>DaveScocca</author>
      <description><![CDATA[Works like a charm!

Would you prefer that I use 587 or 2525 as the port?

Dave]]></description>
      <category>Technical Support</category>
      <guid isPermaLink="true">http://www.emailthatworks.net/forum/read.php?3,27,96#msg-96</guid>
      <pubDate>Mon, 21 May 2007 09:46:50 -0700</pubDate>
    </item>
    <item>
      <title>[Technical Support] Re: Postmaster Notifications</title>
      <link>http://www.emailthatworks.net/forum/read.php?3,90,95#msg-95</link>
      <author>jxh</author>
      <description><![CDATA[&gt; Was something changed in the server configuration
&gt; during Saturday's downtime?

We didn't think so, but indeed one setting was missed: recipientcheck.  I just turned that on, so things should get a lot quieter again.

Recipientcheck means that we promptly reject mail to recipients that don't exist, in local domains.  Like jxhXXXX@mydomain.  Without it, we accept and later bounce, which causes the double-bounces that you guys were seeing as postmaster@ in your respective domains.]]></description>
      <category>Technical Support</category>
      <guid isPermaLink="true">http://www.emailthatworks.net/forum/read.php?3,90,95#msg-95</guid>
      <pubDate>Mon, 21 May 2007 09:35:05 -0700</pubDate>
    </item>
    <item>
      <title>[Technical Support] Re: Alternate-port SMTP</title>
      <link>http://www.emailthatworks.net/forum/read.php?3,27,94#msg-94</link>
      <author>jxh</author>
      <description><![CDATA[The new server was set (unlike the old one) to suppress showing this capability in certain cases.  I just set it back to &quot;ON&quot;; please try it again.

We anticipate that everyone will use SMTP AUTH at all times, for our server, in conjunction with STARTTLS to encrypt the channel so the password (in AUTH) is not transmitted in the clear.  If you can't get it to work with both of these settings, please let us know.

m1:587 is also available now as an SMTP setting.  It should likewise get past ISP blocks of outbound port 25, and it's the port recommended in an RFC for &quot;SMTP submit&quot;.]]></description>
      <category>Technical Support</category>
      <guid isPermaLink="true">http://www.emailthatworks.net/forum/read.php?3,27,94#msg-94</guid>
      <pubDate>Mon, 21 May 2007 08:16:44 -0700</pubDate>
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