Philosophy

We started this business most of all so we could rely on the service ourselves. Our own personal domains are hosted here, and we take reliability seriously and are capable of achieving it. Ensuring the long-term stability of the service is the primary goal. Everything flows from that.

By long-term we mean that there is no "exit strategy". We do not plan to sell out to a bigger ISP and leave our customers to the tender mercies of who knows what. This has happened too many times to us already. We are privately held, but financially conservative, in support of the long-term stability of the service.

Reliability is another key item. We have enough operational experience to know that the way to achieve reliability is to leave things alone. This we do, while still developing new and improved services for our customers. (Choosing like-minded suppliers is also important: Our equipment and co-lo providers do more than a small part to contribute to our extremely high service reliability.)

We also share a deep committment to customer service, born of our empathy with them as (sometimes hapless) users ourselves. To satisfy our very demanding customers, we must earn their business all over again every day. In operation since early 2001, we have done that. We can do it for you.

One last thing, which sounds a bit odd unless you've dealt with ISPs and telcos a lot: We strive for excellence in billing. How do we do it, when giant hundred-year-old companies haven't got it straight yet? Simple: We admit our mistakes (which of course we try not to make) and we give the customer the benefit of the doubt.