Support

If you are an end-user with a question, you should contact your email domain administrator for support. They should be able to resolve most issues, but will escalate to us if needed. All direct contact to us must be made only by your domain administrator.

If you are the domain administrator, or a single-user customer, we encourage you to use our support forum to post both questions and answers. Staff actively monitor the forum and answer questions on a best-effort basis, but for private matters or those requiring a timely response, please use our request-tracking system, by email (if you can) to

If you cannot reach us by email, or you want to report a server-down emergency, call our support hotline: +1 (612) 486 6238, or +1 (800) 210 3321 toll-free. We will be paged and will respond within 2 hours.

We regret that we cannot provide direct support for any email client software. But we have an ever-growing collection of information online, and welcome suggestions for additions.